Here you can check your order and modify your data.

If you have any questions see our buying guide or call us at (+34) 935555988.

FAQ

Order status. Both the receipt of the order, such as sending it back you will be notified by e-mail to the email address you provided us.

Delivery. Most shipments have a delivery time between 48-72 hours from receipt of the bank transfer, except for personalized items, depending on the model can take 7-10 days.

Cancellation of the order. You may cancel an order without any cost or penalty. You should contact as soon as possible by calling 935 555 988, or via our contact form .

Return an item. You must contact us using our contact form . If the order is within 7 days of purchase, and complies with the provisions of our returns policy, follow the procedure that you indicate.

Use of your information. The data provided to Lucy Art Market will be used in order to carry out deliveries of items purchased our online store, and that at no time share or sell data.

Warranty. The parts are guaranteed for 5 years against manufacturing defects. Lucia Art Market is not responsible for those parts which have been damaged by improper use.

Conservation. Avoid contact with chemicals, soaps or detergents to maintain the color and brightness of the pieces.